Earlier this month, PCA Associate Jim Clifford shared a true story of storeroom staff mismanagement that illustrated how just one bad personnel decision can snowball into a big problem (with corresponding significant financial loss.) Here, the author expands his tale to discuss the damage that non-committal employees, whether in the storeroom or outside of it, can do.

For personnel involved in maintenance repair and operations (MRO), how storerooms are staffed may be one of the greatest mysteries of all time. In reality, the answer is often disappointingly simple: whoever is available at that time and will not object too severely to being put in there. Unfortunately, that’s generally the worst possible course of action. In this article, PCA Director of MRO Services Jim Clifford shares a painful, real-life experience and explains why careful selection of MRO storeroom staff (and especially storeroom management) is critical to the efficient storeroom operations that help boost bottom lines.